The Angry Team

When I saw anti-Obama people cheering that Chicago (the US, remember?) didn’t get the Olympic nod, I felt that that we’d hit a new low. But this weekend waiting for a perfectly calm and on time Continental flight, I saw that seething and ranting has replaced baseball as the national past-time.  

A woman who was carrying 3 large bags plus a plastic bag overflowing with peppers (!) started complaining loudly in advance of the flight. She railed against the attendants who suggested she check one and quickly moved into shouting how rude she was and suggesting she ought to work at McDonald’s. Three other women piled on, saying the attendant was probably trying to get an extra $20 baggage fee. The 4 of them raised the decibel level cackling to an alarming state at 8:30 on a Saturday morning. The pepper lady started walking the waiting area encouraging a crowd revolt. When did we all get so angry? Taking it out on strangers (especially those we expect to safeguard our lives) is becoming a bloodsport. It’s mean-spirited. It’s stupid. And as consumers, we’re making retail and service workers cringe-and retaliate.  

Want to be taken care of? Take it a little easier on the people who are taking care of you.

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by Mary Lou Quinlan

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